Account & Data Deletion

User Data & Account Deletion Policy

At Collab Services, we respect your fundamental right to control and delete your personal data. In strict compliance with the Google Play User Data Policy, residents, security guards, staff, and visitors can request the permanent deletion of their account and associated data at any time.

Permanent Action

Account deletion is permanent and irreversible. Once purged, you will lose access to active visitor passes, parking allocations, pre-approved entry codes, resident chat records, and society announcements.

Option 1: In-App Account Deletion (Self-Service)

You can instantly initiate account deletion directly within the CommUnityX VMS mobile app:

1

Open Mobile App & Log In

Launch the CommUnityX VMS mobile app on your Android or iOS device.

2

Navigate to Profile Settings

Tap on your Profile Avatar / Settings in the top header of the Dashboard.

3

Select "Security & Privacy"

Scroll to the Account Management section and tap "Delete My Account".

4

Confirm Deletion via OTP

Verify your registered mobile phone number via SMS OTP to confirm identity and immediately schedule account purging.

Option 2: Web-Based Data Deletion Request (Without App Access)

If you have uninstalled the application, lost your device, or cannot access the mobile app, use the official request form below or email us directly at collabworkspaceinfo@gmail.com.

Submit Online Data Deletion Request

Please provide the details associated with your CommUnityX VMS account. Our Compliance Team will verify and process your request within 72 hours.

Data Retention & Purging Breakdown

In accordance with Google Play Developer Policy and statutory gated-community regulations, here is what happens to your data upon request:

Data Category	Deletion Action	Retention Timeline
Account Profile & Credentials	Permanently purged (Name, password hash, email, phone number, vehicle records).	Deleted immediately (within 72 hours).
Photos & ID Proof Uploads	Permanently erased from secure cloud object storage.	Deleted immediately upon request verification.
Device Tokens (FCM)	Unregistered from notification messaging servers.	Deleted immediately.
Financial & Maintenance Invoices	Anonymized (Retained strictly for society auditing & tax accounting compliance).	Retained per statutory accounting regulations (up to 7 years).
Historical Gate Security Logs	Anonymized (Visitor names and phone numbers redacted from society physical records).	Purged automatically after society statutory audit cycle (90-180 days).